Courier FAQs

We’ve compiled a list of FAQs below to help you decide if Quickline Couriers are the courier for you.

What is a same day courier service?

Our service provides you with a completely dedicated vehicle to collect your goods at the required time and deliver them directly to your required destination on the same day. For more information please contact your local branch.

Why do I need a courier service?

You may need a courier service to transport your goods or valuable items from one location to another. By using our service you get peace of mind that your goods are in safe hands and fully trackable along the way.

How much does same day delivery cost?

Prices start from just £25 for local delivery and increase depending on distance and vehicle size. Each job is individually priced, contact your nearest branch for a free, no-obligation price or use our online quote form.

What geographical areas do you cover?

We collect and deliver throughout the whole of the UK and Europe.

What vehicles do you use?

We can supply vehicles ranging from small vans right up to 13.6m artics. A full breakdown of our fleet can be seen on our vehicles page.

What can you transport?

We have the capacity to transport anything from a small parcel or envelope up to a full trailer of pallets.

What is the largest size you can deliver?

We can provide vehicles from small vans up to 13.6m trailers. More information can be found on our vehicles page.

What is the heaviest size item you can deliver?

We can move loads up to 26,000kg in weight on a 13.6m trailer. We can move abnormal loads as well. More information about vehicles and their carrying capacity can be found on our vehicles page.

Can you move fragile goods?

Yes, our service is ideal for fragile and high value goods as each vehicle you book is dedicated to you and you only.

Can I track my delivery?

Yes, all of our shipments are fully trackable via our customer portal. Each vehicle is GPS tracked and we provide key ‘milestone’ updates throughout the whole consignment process. For more information please contact your local branch.

Do you provide delivery ETA?

Yes, once your goods have been collected you are provided with a 30-minute delivery ETA window. Your dedicated account manager will also be able to provide you with a to-the-minute ETA based on the drivers current location. For more information please contact your local branch.

Will my delivery be signed for?

Yes, all jobs are completed with a signed proof of delivery that is instantly available via our customer portal.

Do you operate at weekends and out of normal working hours?

Yes, our service is 24/7/365 and we have a dedicated team who provide round-the-clock service where required.

When can you collect?

We are able to collect your consignment at any time of the day, be it within 60 minutes of your booking or at a set time.

How quickly can you deliver my goods?

Once loaded our drivers head straight to your delivery address and complete the delivery.

How do you manage to cover the entire UK?

In addition to our own branches, we work with a number of delivery partners throughout the UK to enable us to provide our services throughout all areas of the UK and Europe. For more information please contact your local branch.

What is the cut off time for same day collections?

We don’t have one! You can book with us any time of the day or night are we are able to despatch a vehicle to collect your goods within 60 minutes of booking if required.

What packaging is required for my goods?

The joy of using our service is that little packaging is required. As each job is allocated its own vehicle there is a reduced risk of damages meaning that you can save money on excess packaging.

How do I place an order?

You can place an order by logging into our customer portal or by contacting your local branch.

How can I pay for my order?

We accept payments via card or bank transfer. Invoices are provided for all payments.

Do you offer a credit account facility?

Yes, we offer credit accounts to a number of clients who send shipments on a regular basis.

Can the driver contact me when they are close to collection or delivery?

Yes, we ensure that both collection and delivery contacts are provided when booking which enables our drivers to make contact with either when they are nearby and if requested.

What insurance is included?

Your goods are insured up to the value of £250,000 per consignment. Additional insurance cover is available on request.

How does your online delivery quote work?

You can use our online quote facility to get a quick, no-obligation quotation. All you will need is a collection postcode, delivery postcode and email address and you will be presented with 4 prices based on different vehicle sizes.

How do I get in contact with Quickline?

You can contact our head office on 0151 268 0535 or find your local branch by visiting our contact page.

Do you provide other delivery services?

We offer a variety of services for transporting your goods. Find out more by visiting our services page or contacting your local branch.

Why should I use Quickline Couriers?

Our service centres around the customer experience. Our dedicated teams work to take all of your logistics stress away from you and keep you thoroughly updated using our state-of-the-art software. For more information please contact your local branch.

How do I work for Quickline Couriers?

For driving opportunities throughout the UK please visit our driver’s page. For office opportunities please contact your local branch.

What is the meaning of the following courier abbreviations?

POB – Package on board
POD – Proof of Delivery
ETA – Estimated time of arrival
SV – Small Van
SWB – Short Wheel Base
LWB – Long Wheel Base
XLWB – Extra Long Wheel Base
FTL – Full Trailer Load

How are you getting Brexit ready?

We are working closely with our European partners and agents to ensure a smooth transition to post-Brexit restrictions. For more information please contact your local branch.

Are you still going to be able to deliver to the EU?

Yes, we are still able to offer our pan-European services. More information can be found on our services page

Will Brexit affect your delivery/collection times?

We do not anticipate that Brexit will affect collection and delivery times and as always will ensure consignment status is clear communicated throughout your booking.