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Jul 20, 2021 | Couriers

 

Don’t let delays affect your reputation

None of us enjoy having to wait, whether we’re in traffic, waiting on goods or waiting for an important appointment, our busy lives require instant access and for things to happen fast. This is why many businesses offer quicker options for their customers, such as same day or next day delivery. Since the Pandemic started however, it’s been difficult for companies to keep up with their customers delivery needs. It’s resulted in negative feedback in reviews and ratings, which won’t help with future business as most people do their research online before they purchase.

A report published by Citizens Advice in Feb 2021 on letter delays in January, said that Royal Mail had seen a 365% increase in the number of people looking for advice on Royal Mail delays on its website in January. This is after they said 16.5 million people across the UK had been hit by letter delays which equates to 31% of the British public.

Due to the backlash of the Pandemic, Royal Mail were under a higher amount of pressure which added to more strain on their resources. Although Royal Mail have their own lorries and vehicles, the demand was too high and staff numbers were too low to meet delivery demands.

Cater for all your customers delivery needs with support from a courier

Many businesses, small and large noticed an increase in online sales since the Pandemic started. This is highlighted in an article from This is Money as data found that “UK online shopping sales rose by 48 per cent to nearly £113billion in 2020, up from £76.1billion the year before. The online share of retail spends increased from about 20 per cent in 2019 to 35 per cent in the spring lockdown and 30 per cent in December 2020”. The increase in online sales would have been followed by an increase in deliveries but with the virus, companies may have found it hard to meet their usual delivery standards.

To cope with the higher number of deliveries you can book a courier online who will collect your parcels from your location at a time that is convenient for you, they will then deliver it to wherever you need it going. Couriers provide a door-to-door service and can manage large or a high number of parcels all at once by offering a range of small to large lorries and delivery vans.  Companies can feel more relaxed that their goods are being collected and delivered on time as well as being handled more safely.

Book Quickline Couriers Online

To help you meet the growing delivery demands of your valued customers, we provide a reliable and dedicated courier service to all of our customers. With our large fleet of vehicles, we’re able to cater for any job, no matter how big or complex it may be, we get your parcels and goods to you when and as you need them. Your parcels will have tracking facilities so you can get up-to-date information of where your parcel is throughout the delivery process and you can contact our team at anytime. You can book a courier online or get an instant free quote today for a same day delivery or next day delivery service in Manchester, Liverpool, Preston, Birmingham, the UK and Europe.

Sources:

https://www.citizensadvice.org.uk/about-us/about-us1/media/press-releases/embargoed-165-million-people-hit-by-letter-delays-in-january-finds-citizens-advice/

https://www.thisismoney.co.uk/money/bills/article-9664031/Online-shopping-spend-surges-lockdown-Ofcom-data-shows.html